• Returns are accepted only in case of Manufacturing Defects, Shipping Damages, or Wrong Product Received.
  • If you require to return or exchange an item you may contact us with your request at 
  • We require you to produce/attach the original purchase invoice and a minimum of two photographs of the product at the time of placing a return/exchange request
  • We only accept returns/exchanges, if the item is purchased directly from our website, Wtsup, Facebook, Instagram, or showroom.
  • Return/exchange of the product, if bought from any other website/dealer, will be subject to the return policy of the respective website/dealer
  • The product should be returned to us within 7 days of delivery
  • We will send you a new replacement as soon as we receive the returned product with the packaging intact including accompanying documentation* Or If you want a refund we can.


Before Shipping :

If the order or the item(s) that you want to cancel has yet to be shipped, you can place a cancel request by writing to our customer support team at 

Post Shipping :

Order already shipped cannot be canceled at source, to know more please get in touch with our Customer Support team 

Please ensure safe packing as we cannot offer refunds on items that are damaged from return shipping. Once we receive the product(s) back and verify its packaging/condition and post our examination the refund will be processed within 7 – 10 business days

Cancellation/shipping charges may be applicable.


  • Refunds will equal the price you paid for the product on purchase
  • If multiple products were ordered and only part of the order contents are to be returned then you will be refunded only for the price of the order component returned
  • Return refunds will be processed within 7 to 10 business days
  • The User will be required to produce a copy of the original invoice at the time of placing a request for the return or exchange of Products.
  • Shipping cost refund is only applicable on products with a manufacturing defect
  • Culte shop reserves the right to alter and enforce this Return Policy at any time without serving prior notice

*Conditions Apply

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